Why Have I Not Heard Back from a Seller?

It's understandable to wonder why you haven't received a response from a seller. Here are some insights into our communication process:

Response Time and Reminders

  • Busy Schedules: Many breeders have full-time jobs and families, which can delay their response times occasionally.
  • Expected Response: Typically, sellers aim to respond within 24 hours. If you haven't heard back, our system sends them a reminder after 48 hours.
  • Follow-up Actions: Sellers showing a pattern of non-responsiveness may be contacted by us, and in severe cases, removed from our platform.
  • Explore Other Sellers: With thousands of sellers on our site, we recommend reaching out to multiple sellers for the best chance of finding what you need.


Pro Tips:

  • "Vote with your dollar" by supporting sellers who respond promptly and provide excellent service.
  • To ensure you haven't missed any responses, check your messages regularly.
  • Turn on your Notifications.

Still need help? Contact Us Contact Us