Buyer Protection Badge for Sellers

What is a Buyer Protection Badge?

A MorphMarket Buyer Protection Badge is available for sellers who meet specific MorphMarket standards. Sellers who participate in our Buyer Protection Guarantee program have been vetted and meet the requirements for MorphMarket-backed protection.

However, this does not mean that sellers who do not participate are any less trustworthy or offer animals of inferior quality.

All sellers on MorphMarket are held to the same high standards of quality and customer service. The Buyer Protection Guarantee simply provides an extra layer of confidence for buyers, ensuring MorphMarket will step in if a covered transaction does not meet our standards.

The sellers who qualify will benefit by:

• Placement of a Buyer Protection Badge to make your listings stand out!
• Qualify for Buyer Protection for your buyers, providing extra confidence in purchases.
  • Sellers who meet the minimum qualifications below qualify for up to $500 worth of Buyer Protection Coverage
    • Listings with "Buy Now" enabled will be covered for an additional amount. This will be noted on the Buyer Protection info card on the individual listings.
  • Sellers who meet the qualifications below, and who have been selling for 5+ years, qualify for up to $1000 worth of Buyer Protection Coverage

To maintain this status, you must meet the following qualifications:

• Your operations must be in the United States
• Basic+ Membership Only
• Store must be active for at least one (1) year
• Must have completed at least (5)  successful shipments using MM shipping. 
• Must have marked at least (5) animals as "sold to" or "on hold to" on MorphMarket
• Must have a minimum customer rating of 4.5
• Agree to ship all animals sold on MM through MM, and follow safe shipping practices, as defined by MorphMarket shipping here.
  • Local and expo pick-up is OK, we just ask any animals shipped are shipped through MM Shipping.
• Agree to and abide by the MorphMarket Terms of Service, Shipping Terms of Service, Rules, and all other policies found here.

What is Buyer Protection? 

Buyer Protection provides buyers with extra confidence, making them more likely to purchase from a seller with a Buyer Protection Badge.

• Buyer Protection is NOT insurance.
• Sellers remain responsible for 100% of the purchase value to the buyer if there is an issue.
  • Buyer protection ONLY applies if a seller does NOT provide a refund or replacement, as required by the MM Default Store Policy, Rules, Terms and Conditions, and the seller’s individual Store Policy.
  • Sellers who do not satisfactorily resolve a situation, as determined by MorphMarket, risk being removed from MorphMarket, whether they are part of this program or not.
  • Learn more about how it works and how buyers can qualify.
• In order for a buyer to qualify, all correspondence must be made over the MM Messenger. Please keep this in mind if you choose to opt-in to the program.

How to Participate

You can check your qualifications or adjust your opt-in settings via your Seller Profile page. Sellers who qualify for this program will be shown an opt-in message at the time of qualification; it can take up to 24 hours after meeting all of the requirements for the pop-up to be visible. If the pop-up is accidentally closed, you can also opt in from your Seller Profile page.

• To access this page, open your user profile menu. 
  • On mobile, this appears when you click your profile photo in the upper right corner (next to the messenger button)
  • On desktop, click on your username.
• Find the "Account Settings" menu option. It will expand. From there, click "Seller Profile."
• Scroll down to the "Buyer Protection Guarantee" section.

Disclaimers

MorphMarket reserves the right to remove sellers from this program at our sole discretion. Additionally, MorphMarket may update or change the requirements and policies as needed.

If you have any questions about the Buyer Protection Badge or the Buyer Protection Guarantee, please email [email protected].