Buyer Protection Badge for Sellers

What is a Buyer Protection Badge?

A MorphMarket Buyer Protection Badge is available for sellers who meet and exceed MorphMarket standards. These sellers will benefit by:

• Placement of a verified badge to make your listings stand out!
• Qualify for Buyer Protection for your buyers, providing extra confidence in purchases.

To maintain this status, you must meet the following qualifications:

• Your operations must be in the United States
• Basic+ Membership Only
• Account must be active for at least one (1) year
• Must have completed at least (5)  successful shipments using MM shipping. 
• Must have marked at least (5) animals as "sold to" or "on hold to" on MorphMarket
• Must have a minimum customer rating of 4.5
• Agree to ship all animals sold on MM through MM, and follow safe shipping practices, as defined by MorphMarket shipping here.
• Agree to and abide by the MorphMarket Terms of Service, Shipping Terms of Service, Rules, and all other policies found here.

What is Buyer Protection? 

Buyer Protection provides buyers with extra confidence, making them more likely to purchase from a seller with a Buyer Protection Badge.

• Buyer Protection is NOT insurance.
• Sellers remain responsible for 100% of the purchase value to the buyer if there is an issue.
  • Buyer protection ONLY applies if a seller does NOT provide a refund or replacement, as required by the MM Default Store Policy, Rules, Terms and Conditions, and the seller’s individual Store Policy.
  • Sellers who do not satisfactorily resolve a situation, as determined by MorphMarket, risk being removed from MorphMarket, whether they are part of this program or not.
  • Learn more about how it works and how buyers can qualify.
• In order for a buyer to qualify, all correspondence must be made over the MM Messenger. Please keep this in mind if you choose to opt-in to the program.

How to Participate

Sellers who qualify for this program will be shown an opt-in message at the time of qualification. This can be changed or adjusted at any time via your Seller Profile Settings. If the pop-up is accidentally closed, you can also opt-in from this page.

• To access this page, open your user profile menu. 
  • On mobile, this appears when you click your profile photo in the upper right corner (next to the messenger button)
  • On desktop, click on your username.
• Find the "Account Settings" menu option. It will expand. From there, click "Seller Profile."
• Scroll down to the "Buyer Protection Guarantee" section.
  • Note: if this section is not visible, you may not be qualified for the program.

Disclaimers

MorphMarket reserves the right to remove sellers from this program at our sole discretion. Additionally, MorphMarket may update or change the requirements and policies as needed.

IIf you have any questions about the Buyer Protection Badge or the Buyer Protection Guarantee, please email [email protected].