Buyer Protection Badge for Sellers

What is a Buyer Protection Badge?

A MorphMarket Buyer Protection Badge is available for sellers who meet specific MorphMarket standards. Sellers who participate in our Buyer Protection Guarantee program have been vetted and meet the requirements for MorphMarket-backed protection.

However, this does not mean that sellers who do not participate are any less trustworthy or offer animals of inferior quality.

All sellers on MorphMarket are held to the same high standards of quality and customer service. The Buyer Protection Guarantee simply provides an extra layer of confidence for buyers, ensuring MorphMarket will step in if a covered transaction does not meet our standards.

The sellers who qualify will benefit by:

• Placement of a Buyer Protection Badge to make your listings stand out!
• Qualify for Buyer Protection for your buyers, providing extra confidence in purchases.

Sellers can qualify for different Buyer Protection amounts based on the specific criteria that they meet. Coverage amounts will be listed in the Buyer Protection Guarantee informational card shown on the seller’s ads and storefront. Stores must be active for at least one year to qualify.

Store Age 1-3 Years

• $500 Coverage:
  • US Only
  • Store Age 1+ Years or Older
  • Active Basic+ Membership
  • 4.8+ Rating
  • At least 5 Animals Marked as Sold to an MM User
  • Agree to provide exceptional customer service, maintain a high standard of care for all animals, and have no unresolved disputes or rule violations.
  • Agree to and abide by the MorphMarket Terms of Service, Shipping Terms of Service, Rules, and all other policies found here.
  • Use of MorphMarket Shipping is required.
    • At least 5 Shipments using MorphMarket Shipping 
    • Agree to ship all animals sold on MM through MM, and follow safe shipping practices, as defined by MorphMarket shipping here.
      • Local and expo pick-up is OK. We just ask any animals shipped are shipped through MM Shipping. Contact us for other exceptions. 

Store Age 3-5 Years

• $250 Coverage:
  • US and Canada Only 
  • Store Age 3+ Years or Older
  • Active Basic+ Membership
  • 4.8+ Rating
  • At least 10 Animals Marked as Sold to an MM User
  • Agree to provide exceptional customer service, maintain a high standard of care for all animals, and have no unresolved disputes or rule violations.
  • Agree to and abide by the MorphMarket Terms of Service, Shipping Terms of Service, Rules, and all other policies found here.
  • Use of MorphMarket Shipping is NOT required.
    • Sellers are still required to follow safe shipping practices, as defined by MorphMarket shipping here.
• $750 Coverage:
  • US Only
  • Store Age 3+ Years or Older
  • Active Basic+ Membership
  • 4.8+ Rating
  • At least 10 Animals Marked as Sold to an MM User
  • Agree to provide exceptional customer service, maintain a high standard of care for all animals, and have no unresolved disputes or rule violations.
  • Agree to and abide by the MorphMarket Terms of Service, Shipping Terms of Service, Rules, and all other policies found here.
  • Use of MorphMarket Shipping is required.
    • At least 5 Shipments using MorphMarket Shipping 
    • Agree to ship all animals sold on MM through MM, and follow safe shipping practices, as defined by MorphMarket shipping here.
      • Local and expo pick-up is OK. We just ask any animals shipped are shipped through MM Shipping. Contact us for other exceptions. 

Store Age 5+ Years

• $500 Coverage:
  • US and Canada Only 
  • Store Age 5+ Years or Older
  • Active Basic+ Membership
  • 4.8+ Rating
  • At least 10 Animals Marked as Sold to an MM User
  • Agree to provide exceptional customer service, maintain a high standard of care for all animals, and have no unresolved disputes or rule violations.
  • Agree to and abide by the MorphMarket Terms of Service, Shipping Terms of Service, Rules, and all other policies found here.
  • Use of MorphMarket Shipping is NOT required.
    • Sellers are still required to follow safe shipping practices, as defined by MorphMarket shipping here.
• $1000 Coverage:
  • US Only
  • Store Age 5+ Years or Older
  • Active Basic+ Membership
  • 4.8+ Rating
  • At least 10 Animals Marked as Sold to an MM User
  • Agree to provide exceptional customer service, maintain a high standard of care for all animals, and have no unresolved disputes or rule violations.
  • Agree to and abide by the MorphMarket Terms of Service, Shipping Terms of Service, Rules, and all other policies found here.
  • Use of MorphMarket Shipping is required.
    • At least 5 Shipments using MorphMarket Shipping 
    • Agree to ship all animals sold on MM through MM, and follow safe shipping practices, as defined by MorphMarket shipping here.
      • Local and expo pick-up is OK. We just ask any animals shipped are shipped through MM Shipping. Contact us for other exceptions. 

Additional Coverage 

Ads with “Buy Now” enabled may qualify for additional coverage amounts. This amount will be noted on the informational card shown on the individual ad’s detail page. 

What is Buyer Protection? 

Buyer Protection provides buyers with extra confidence, making them more likely to purchase from a seller with a Buyer Protection Badge.

• Buyer Protection is NOT insurance.
• Sellers remain responsible for 100% of the purchase value to the buyer if there is an issue.
  • Buyer protection ONLY applies if a seller does NOT provide a refund or replacement, as required by the MM Default Store Policy, Rules, Terms and Conditions, and the seller’s individual Store Policy.
  • Sellers who do not satisfactorily resolve a situation, as determined by MorphMarket, risk being removed from MorphMarket, whether they are part of this program or not.
  • Learn more about how it works and how buyers can qualify.
• In order for a buyer to qualify, all correspondence must be made over the MM Messenger. Please keep this in mind if you choose to opt-in to the program.

How to Participate

You can check your qualifications or adjust your opt-in settings via your Seller Profile page. Sellers who qualify for this program will be shown an opt-in message at the time of qualification; it can take up to 24 hours after meeting all of the requirements for the pop-up to be visible. If the pop-up is accidentally closed, you can also opt-in from your Seller Profile page.

• To access this page, open your user profile menu. 
  • On mobile, this appears when you click your profile photo in the upper right corner (next to the messenger button)
  • On desktop, click on your username.
• Find the "Account Settings" menu option. It will expand. From there, click "Seller Profile."
• Scroll down to the "Buyer Protection Guarantee" section.

Disclaimers

Regular reviews will be conducted to ensure sellers meet the qualifications and comply with the rules. Sellers who violate the agreed-upon terms will be removed from the program.  Additionally, MorphMarket reserves the right to remove sellers from this program at our sole discretion, with or without notice. 

MorphMarket may update or change the requirements and policies as needed.

If you have any questions about the Buyer Protection Badge or the Buyer Protection Guarantee, please email [email protected].