Why am I not getting emails anymore?

Sometimes you might suspect that you are no longer receiving emails from MorphMarket.  Perhaps you've seen messages in the Messenger for which you have not received emails.  

Troubleshooting Email Delivery

1. Make sure you have your notification settings enabled for this kind of email.
2. Check your junk/spam/promotional folders to see if your mail service classified them as unimportant.  This is most likely where they are ending up.
   1. Find the missing messages by searching these folders in your mail program. Search for the phrase MorphMarket (one word) in your Spam/Junk, Promotional, and any other folders where it might have landed.
   2. Make sure to check using a desktop computer and not just your mobile phone. We've had multiple Hotmail/Outlook users find that the junk folder on their mobile phone was empty, but they found our email in junk when using their Computer.
   3. Once you find the messages, mark them as "not spam" and move them to the correct folders to train your program.
   4. To reduce the chance of this happening again, you can add MorphMarket to your safe email list, or ‘whitelist’. Steps depend on what email provider and/or device you’re using. Find out how in our short step-by-step guides below.
3. If you still can't find those messages, please contact MorphMarket Support. Sometimes, if a user accidentally marks an email as spam, our mail service will stop sending email to that user in order to protect its domain reputation. Support can investigate whether email delivery has been disabled and advise on the next steps.

You can also use the MorphMarket App and enable message notifications in your notification settings and your device settings. Push notifications provide another way to hear about messages, but delivery depends on your settings and device. Check Messenger directly if you think a notification is missing.

Help Your Email Provider Recognize MorphMarket

Mark legitimate MorphMarket emails as not spam or move them to your inbox. Use the sender address shown in an email you have received when adding a safe sender or creating a filter.

• Outlook: add a safe sender.
• Gmail: keep valid emails out of Spam.
• iCloud Mail: mark legitimate emails as not junk.

Steps vary by email service and app version. For other apps, use your email provider's current help guide.