Why am I not getting emails anymore?

Sometimes you might suspect that you are no longer receiving emails from MorphMarket.  Perhaps you've seen messages in the Messenger for which you have not received emails.  

Troubleshooting Email Delivery

1. Make sure you have your notification settings enabled for this kind of email.
2. Check your junk/spam/promotional folders to see if your mail service classified them as unimportant.  This is most likely where they are ending up.
   1. Find the missing messages by searching these folders in your mail program. Search for the phrase MorphMarket (one word) in your Spam/Junk, Promotional, and any other folders where it might have landed.
   2. Make sure to check using a desktop computer and not just your mobile phone. We've had multiple Hotmail/Outlook users find that the junk folder on their mobile phone was empty, but they found our email in junk when using their Computer.
   3. Once you find the messages, mark them as "not spam" and move them to the correct folders to train your program.
   4. To reduce the chance of this happening again, you can add MorphMarket to your safe email list, or ‘whitelist’. Steps depend on what email provider and/or device you’re using. Find out how in our short step-by-step guides below.
3. If you still can't find those messages, please contact support using the button below. Sometimes, if a user accidentally marks an email as spam, our mail service will stop sending email to that user in order to protect its domain reputation. This has happened a lot with AOL accounts, due to poor placement of their buttons.  If this happens, we can re-enable the sending

Finally, we highly recommend that you install the MorphMarket App from the Apple Store or Google Play Store. Our app will notify you each time you get a message. This is a way for us to contact you which the email providers cannot block!  It also can lead to easier and quicker communication and more conversions.

How to Whitelist

Whitelisting is a way of telling your email service that a particular sender is important, reducing the chance of those messages getting misplaced.

Outlook:

1. Open the MorphMarket email you have received and would like to add to the safelist. 
2. Click on the “Junk” link next to the delete button in the top left corner.
3. Click on “Never Block Sender” in the drop-down options below the ‘Junk’ icon.
4. The email you received from us will be automatically added to your Outlook safe senders list.

Outlook (web version):

1. Once logged in, click on the cog icon in the top right-hand side of your inbox
2. Click on “Safe Senders” under the “Mail” tab
3. Open the email you have received from MorphMarket and would like to add to the safelist
4. Enter the MorphMarket email addresses found below and click the plus sign
5. Our MorphMarket emails will be automatically added to your Outlook safe senders list.

Apple Mail:

1. Open the MorphMarket email you have received and would like to add to the safelist
2. Click on our email address at the top of the email
3. A list of options will appear on a drop down
4. Click on “Add to Address Book”
5. Our email address will be automatically added to your Apple Mail safe senders list.

Gmail:

1. Open the MorphMarket email you have received and would like to add to the safelist
2. Click on the arrow next to the email icon on the far right
3. Select “Add To Contacts”
4. You will see a message appear at the top of the screen stating that our email address has been added to your Gmail safe senders list

Android:

1. Open the MorphMarket email you have received and would like to add to the safelist
2. Tap the icon next to our email address on the left-hand side
3. Tap “Create contact”
4. Add MorphMarket details (the email will be populated, otherwise you’ll need to add more details)
5. Tap “save”.

iPhone/iPad:

1. Open the MorphMarket email you have received and would like to add to the safelist
2. Tap "MorphMarket" in the “From” line
3. On the next screen, tap “Create New Contact”
4. Add MorphMarket details (the email will be populated, otherwise you’ll need to add more details)
5. Tap “Done”

VIP Addresses for iPhone Users:

1. iPhone users of the Mail App should add the above VIP addresses, which will star it, prevent spam and can even enable push notifications.
2. Here are the full directions. Thanks to Stephanie at Kirby's Creatures for this tip!