Why am I being told that I did not respond when I did respond?
If you receive a notification indicating that you haven't responded to a buyer's inquiry, it's likely due to one of the following reasons:
- Replies Not Sent Through Our System:
- Our system automatically sends a reminder message to sellers if a reply is not sent through the MorphMarket system within several days. Reply through MorphMarket Messenger or reply to the original MorphMarket notification email from an email address linked to your account. Check that your reply appears in the conversation.
- Responding Via Other Methods:
- If you responded to the inquiry through another method (e.g., text or personal email), the system will not recognize it. To update your response status, visit your messages page and follow these steps:
- Click on the inquiry message.
- Open the actions menu using the plus (+) button beside the message box.
- Choose "Already Responded" and confirm.
- If you responded to the inquiry through another method (e.g., text or personal email), the system will not recognize it. To update your response status, visit your messages page and follow these steps:
This records that you responded elsewhere. If you replied by email but the reply is missing from Messenger, check for a delivery-failure email before marking the inquiry as responded to.
