Mail Error E01: Unknown Inquiry ID

We're sorry, your mail couldn’t be delivered!

You sent a message to the general Inquiries address [email protected], but we weren’t able to deliver it.

Here’s what you CAN do with Inquiries

You can ‘Reply’ to a message sent to you by Inquiries. This is to continue a conversation you’re having with another member of MorphMarket.

Here’s what you CAN’T do

You cannot create a brand new email and send it to Inquiries. That’s because we need the subject from the original email to know which conversation you’re in.

Here’s what you should do NOW

If you’re trying to continue a conversation, go to the last message in this conversation and click ‘Reply’. Make sure you don’t change the message subject.
If you need the other party’s real email address, for example, to send them a PayPal invoice, you can find it (after the seller has responded one time) on the Messager.
You can also send a response from the Messager.
If you’re still confused, Contact Us for help.

How this works “under the hood”

Inquiries will relay your messages in one of two ways:

Plan A: When you reply, usually your mail client will address the message to the “Reply To” address which is unique to your conversation, which looks like [email protected]<br> . If so, everything works. This is how 99% of messages are sent through our system.
Plan B: If the message gets sent to the general [email protected], we’ll try to find the inquiry ID in the message subject or at the bottom of the message. It looks something like #43210-abcd. In addition, your sending email address must be associated with your MorphMarket account.
If Plan A and Plan B fail, you end up here.