Shipping Refunds

What if a customer backs out of a sale after you've already purchased the shipping label? Do you have to refund the customer for the shipping costs?

Yes. The reason for this is that essentially, there is no loss on your end. If you purchase a shipping label and then do not use it, for any reason, you can contact the company you booked it through and receive a full refund for that label. This request should be made within 30 days of purchasing the label.

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