Why could my message not be delivered?

If you encounter an issue with message delivery, it might be due to one of the following errors or attachment limits:

Error E01: Unknown Inquiry ID

This error indicates that the system could not recognize the inquiry ID associated with your message. This can happen if the inquiry has been deleted or if there was a typo in the ID. To resolve this:

• Verify the inquiry ID and try again.
• If the problem persists, please see this page for more information on how to address this error.

Error E02: Unknown Sender

This error occurs when the system does not recognize the sender of the message. This might happen if your account details are incorrect or if you are not logged in. To fix this:

• Ensure you are logged into your account.
• Check that your account details are up-to-date.
• For more information, visit this page.

Attachments Limit

You can only attach up to 30.0 MB of files per message. If your attachments exceed this limit:

• Reduce the file size of your attachments.
• Send multiple messages if necessary to stay within the limit.
• For information on image specifications, see this page.