Why could my message not be delivered?

If you encounter an issue with message delivery, it might be due to one of the following errors or attachment limits:

Error E01: Unknown Inquiry ID

This email-delivery error means MorphMarket could not identify the conversation for your reply. The original subject may have been changed or its conversation ID may be missing or unrecognized. To resolve this:

• Use Reply on the original MorphMarket notification email and keep the original subject and reply address. You can also reply through Messenger.
• If the problem persists, please see this page for more information on how to address this error.

Error E02: Unknown Sender

This email-delivery error means you sent your reply from an email address MorphMarket does not recognize as belonging to your account. To fix this:

• Reply from an email address linked to your MorphMarket account.
• If you need to add another email address, contact MorphMarket Support. Once it is linked to your account, resend the failed reply.
• For more information, visit this page.

Attachments Limit

In MorphMarket Messenger on the website or app, each file and the combined attachments in one message must be no larger than 100 MB. Email providers may impose lower limits when you reply by email. If your attachments exceed this limit:

• Reduce the file size of your attachments.
• Send multiple messages if necessary to stay within the limit.
• For information on image specifications, see this page.